Hi, I'm

Alicja
Wochowska

Operations, people and project-focused professional

I build the operational backbone - bridging people, processes and technology in international IT environments.

Let's work together My story ↓
Operations IT Outsourcing HR & People Project Coordination Process Design AI Tools
Alicja Wochowska
🦜

That's Hobi. He runs my WFH office. ↗

7+ years experience
3.5 years in IT
Open to new opportunities
Scroll
01 - About

The human behind the résumé

I did not start my journey in IT with a technical background. I entered the industry from the operational and business side, learning everything through hands-on experience - from delivery processes and collaboration with development teams to IT recruitment and project coordination.

Today, I am responsible for operational development within IT outsourcing, coordination of international projects, and optimization of organizational processes.

Beyond business orientation, I genuinely care about people. I work actively in HR and I believe that every person I collaborate with should feel they are in the right place - that their work is noticed, appreciated, and meaningful. That belief shapes how I build teams, design processes, and show up every day.

I thrive in dynamic environments where quick analysis, decision-making, and balancing business goals with people-focused collaboration are essential. I value transparency, strong communication, and partnership-based relationships.

🦜

"She's the most organized human I've ever shared an office with. Also she actually reads the documentation."

- Hobi, Chief Remote Work Officer & Unofficial HR Consultant
🔗Operational & business background
👥People-first approach
📍Opole, Poland / remote
🌐Polish (native) · English (C1)

Honest self-assessment

Strengths

  • Operational systems thinking
  • Building processes from scratch
  • Cross-functional communication
  • Early detection of blockers
  • Transparent & empathetic communication

Working on

  • Greater technical expertise
  • Putting others' needs before my own priorities
Alicja Wochowska at work

Quick profile

  • RoleOperations & PM · HR · People
  • Experience7+ years
  • IndustryIT / Outsourcing
  • LocationOpole / Remote
  • LanguagesPL (native) · EN (C1)
  • Open toFull-time · Remote · Hybrid
  • CitiesWrocław · Katowice · Kraków · Warsaw
LinkedIn ↗ CV - HR roles CV - PM roles

Two versions - choose the one that fits the role best.

02 - Experience

Where I've been

Operations, Delivery & People Coordination

itDesk Sp. z o.o.

10.2022 - Present
IT / Outsourcing

Supporting international operations, project coordination, recruitment processes and organizational growth in a fast-paced IT outsourcing environment. Acting as a bridge between clients, teams, vendors and leadership across multiple international markets.

Areas of focus

Operations Coordination International Delivery Stakeholder Management Recruitment Operations Process Optimization Vendor Relations Workflow Management

Highlights

  • Coordinated projects and operational activities across multiple international markets
  • Supported organizational scaling and operational growth
  • Implemented and optimized internal workflows and recruitment processes
  • Maintained long-term client and partner relationships

Administrative Operations & HR Support

"Forbud" S.C.

10.2021 - 12.2022
Construction & Services

Supporting administrative, accounting and HR processes within a construction and services company. Responsible for documentation workflows, partner communication and operational coordination.

Areas of focus

HR Administration Documentation Management Contract Coordination Employment Processes Financial Operations Partner Relations Process Organization

Highlights

  • Managed operational and HR-related documentation workflows
  • Coordinated partner and subcontractor communication
  • Supported accounting and month-end operational processes

Client Relations & Communication

CCIG Group Sp. z o.o.

10.2020 - 06.2021
BPO / Call Center

Supporting customer communication and relationship-building processes through consultative conversations, needs analysis and collaborative teamwork in a high-volume client environment.

Areas of focus

Client Communication Relationship Building Needs Analysis Cross-functional Collaboration Problem Solving Reporting & Coordination Stakeholder Communication

Highlights

  • Built long-term customer relationships through consultative communication
  • Supported sales and communication processes in a fast-paced environment
  • Collaborated closely with team members to improve service quality and reporting
03 - Skills

What I bring to the table

Operations, people, technology and communication - working together.

🚀

Project & Delivery Operations

International IT outsourcing coordination focused on delivery quality, scalability, and operational efficiency.

Areas of responsibility

  • International project coordination
  • Delivery operations & resource planning
  • Risk management
  • Backlog & workflow coordination
  • Vendor & stakeholder management
  • Operational process optimization
  • Cross-functional communication
  • Project reporting & delivery forecasting

Tools & workflows

AgileScrumKanban ClickUpTrelloHubstaff Microsoft 365SharePoint TeamsSlackZapier
👥

People Operations & Recruitment

Building scalable people processes supporting team growth, recruitment, and organizational structure.

Areas of responsibility

  • End-to-end IT recruitment
  • ATS implementation & optimization
  • Onboarding & offboarding processes
  • Workforce & capacity planning
  • HR process standardization
  • Candidate & employee experience
  • Vendor relationship management
  • Internal communication flows

Tools & systems

Traffit ATSLinkedIn Recruiter Lite Microsoft 365ClickUp Trelloenova365ADONIS
🤖

AI & Process Automation

Using AI and automation to improve operational workflows, communication, recruitment, and productivity.

Areas of focus

  • Prompt engineering for business operations
  • AI-assisted workflow optimization
  • Process automation & integrations
  • AI-supported documentation & reporting
  • Recruitment sourcing automation
  • Knowledge organization & research
  • AI productivity systems
  • Operational experimentation with LLM tools

AI tools & platforms

ChatGPTClaude GeminiGrok NotebookLMZapier VS Code
🤝

Business Communication & Coordination

Connecting people, processes, and business goals in fast-paced international environments.

Areas of responsibility

  • Client relationship management
  • Stakeholder communication
  • Cross-team coordination
  • Executive & operational reporting
  • Meeting facilitation
  • Delivery status management
  • Problem-solving & escalation handling
  • Process documentation

Communication stack

TeamsSlack PowerPointExcel CRMCanva WordPressWoodpeckerGetResponse
04 - Projects

Things I've built & improved

Not all projects are code. These are the ones I'm proud of.

Tech Implementation2023

Traffit ATS - End-to-End Implementation

Led the full implementation of Traffit ATS: defined requirements, coordinated stakeholders, designed recruitment workflows, and delivered automated sourcing, CV management, and reporting.

Impact: Standardized recruitment processes company-wide, automated key workflows, significantly reduced manual coordination
ATSProcess DesignAutomation
Organizational Build2022

IT Outsourcing Dept - Built from Scratch

Built and scaled an entire IT outsourcing delivery department from zero - including process design, partner network development, recruitment workflows, and operational frameworks.

Impact: 600–800K PLN annual profit contribution, 7 active international markets
Organizational DesignScalingOperations
International Operations2022–present

International Delivery Operations

Coordinating IT outsourcing projects across 7 markets (PL, FR, DE, NL, SE, CA, UK). Primary contact between clients and development teams, handling escalations, SLAs, and delivery forecasting.

Impact: 100% positive client satisfaction over 3+ years, zero negative reviews
Delivery ManagementClient RelationsSLA
Process Design2023

Recruitment Process Standardization

Designed and implemented standardized recruitment best practices - sourcing strategies, candidate communication, CV pipeline management, and reporting cadence.

Impact: Reduced time-to-hire, improved candidate experience, consistent data and reporting
RecruitmentProcess DesignBoolean Search
Operations2023

Operational Reporting & Management Framework

Built budget templates, operational summaries, and a structured management reporting framework from scratch - supporting leadership decision-making and organizational planning.

Impact: Consistent reporting cadence, improved management visibility, better resource and budget planning
ReportingExcelOperations
AI Competency2025

AIDEAS AI Competency Program

Completed a structured AI competency development program - covering LLMs, prompt engineering, AI-assisted workflows, and integration of AI tools into daily operational work.

Impact: Daily AI integration across operations, recruitment automation, documentation workflows
AIPrompt EngineeringAutomation
05 - How I Work

My working style

🔍

Context before tasks

I always want to understand the "why" before the "what". The work makes more sense - and so do the decisions.

📝

Async-first, sync-intentional

I document as I go and prefer written communication for most things. Meetings should have a clear purpose.

🎯

Clarity is the deliverable

Whether it's a project status, a process doc, or a message - if it's not clear, it's not done.

✨

Bringing the Gen Z energy (occasionally)

Work is serious - but I firmly believe a well-timed laugh and a bit of lightness solves approximately 40% of team problems. Good vibes are part of the deliverable.

06 - Values

What matters to me at work

01

Transparency & honest communication

Simple, direct communication beats impressive-sounding complexity every time.

02

Ownership

I don't wait to be told - if something needs doing and I can do it, I do it.

03

People before process

Systems exist to serve people - not the other way around. Every colleague deserves to feel their work is noticed and valued.

04

Continuous learning & growth

I'm happiest in workplaces open to improvement. I actively experiment, take courses, and ask a lot of questions.

07 - Tools & Tech

My toolkit

Project Management

ClickUpTrelloJira HubstaffADONISMS Visio

Communication & Collaboration

SlackMS Teams SharePointZoom

HR & Recruitment

Traffit ATSLinkedIn Recruiter Lite enova365

Productivity & Office

Microsoft 365Google Workspace ExcelPowerPoint CanvaWordPressZapier

CRM & Outreach

CRMCLAY Lemlist Pipedrive (learning) WoodpeckerGetResponse

AI, Automation & Dev Tools

ChatGPTClaude GeminiGrok NotebookLMPrompt Cowboy VS CodeGitHub
08 - Education

Academic background

2022 – 2024

Master's degree in Management

WSB Merito Opole University

Specialization: Marketing and Social Media

Thesis: Analysis of sourcing in the recruitment and selection process of employees in the IT sector

2019 – 2022

Bachelor's degree in Management

Higher School of Banking in Wroclaw, Faculty of Economics in Opole

Specialization: Human Resource Management

Thesis: Analysis of conflicts in an organization

09 - Courses & Certifications

What I've earned

AI

AIDEAS Program for AI Competency Development

2025

AGI

Key Foundations of Agile & Scrum Project Management

2025

JIRA

Jira Tutorial for Beginners: Jira Project Management

2025

REC

Boolean Search for Recruitment & Sourcing

2023

IT

Skuteczny Rekruter IT

2023

10 - Currently Into

What's keeping me busy lately

🤖

AI in everyday work

Actively upskilling, expanding knowledge and becoming a more conscious AI user - not just using tools, but understanding how and why they work.

📜

Scrum Master Certification

Putting the final touches together before sitting the exam. Frameworks I already live - now getting the official stamp.

🌐

Building websites with Claude 🦜

This is actually my first portfolio project - built entirely with AI assistance. Turns out prompt engineering and project management have a lot in common.

🌿

More conscious approach to health & life

Almost 30 - making it count. Moving more, sleeping better, caring about the small things. It turns out optimizing yourself is also a process.

11 - Random Facts

Things that won't fit in a CV

🦜

My parrot Hobi has strong opinions about my video calls. He's right every time. My colleagues and clients absolutely love him.

📄

I actually enjoy writing documentation. I really do. I know. Sounds scary.

🌏

I'm an absolute Asia travel enthusiast. China, Philippines, South Korea, Thailand, Maldives (twice). Next stop: Vietnam.

☕

Strong opinions on meeting agendas. Weak opinions on coffee - I'll drink anything.

🚶

I walk. A lot. Around 60,000 steps per week, minimum. My best ideas happen somewhere between step 8,000 and 12,000.

💻

I built this website with AI. You're literally looking at my first portfolio project right now. Meta, isn't it?

12 - Contact

Let's work together

Alicja Wochowska

Alicja Wochowska

If you're not yet convinced we'd make a great team - pick up the phone and call me.

Email alicjawochowska99@gmail.com
Phone Click to call
LinkedIn linkedin.com/in/alicja-wochowska ↗
Location Opole - open to remote worldwide
Open to Full-time · Remote · Hybrid (Wrocław, Katowice, Kraków, Warsaw)
CV - HR roles ↓ CV - PM roles ↓
🦜
"She's great to work with. I'd know - we share an office."
📞
Call me Click to call
→